Refunds and Returns Policy

Introduction

At Business Interiors Direct, we are committed to providing high-quality office furniture and services, ensuring your satisfaction. If you are not completely happy with your purchase, please read our refunds and returns policy below for guidance on how to proceed.

Returns Eligibility

You may return products within 14 days of receipt for a full refund or exchange, provided that:

The items are unused, undamaged, and in their original packaging.

The products are returned in a condition suitable for resale.

Custom or bespoke orders are not eligible for returns unless faulty or damaged.

How to Return an Item

To initiate a return, please:

Contact our customer service team at sales@bi-direct.co.uk within 14 days of receiving your order.

Provide your order number, details of the product(s) you wish to return, and reason for return.

We will issue you with a returns authorisation and instructions on how to send the product back.

Faulty or Damaged Items

If your item arrives damaged or is faulty, please notify us within 24 hours of delivery. We will arrange for a replacement, repair, or full refund, including return shipping costs.

Refund Process

Once we receive and inspect the returned items:

Refunds will be processed within 14 days.

Refunds will be issued using the original payment method.

Delivery charges are non-refundable unless the return is due to our error or faulty products.

Return Shipping Costs

For returns due to change of mind, the customer is responsible for return shipping costs.

For faulty or damaged products, we will cover all reasonable return shipping expenses.

Exchanges

If you wish to exchange an item, please follow the return process above and place a new order for the desired product.

Contact Us

If you have any questions or concerns about your order, returns, or refunds, please contact us at:

Email: sales@bi-direct.co.uk

Phone: 0114 293 9500

Address: Unit 4 Dore House Business Park, 19 Orgreave Place, Sheffield, S13 9LU